I’m an IT professional with over 10 years of experience in telephony operations and applicationsupport, along with a solid background in graphic design and video editing. Over the years, I’ve worked on optimizing systems, supporting business-critical applications, and building automated workflows—while also creating visual content for branding and marketing. What makes me stand out is my ability to bridge technical and creative work: I don’t just make things function well, I make sure they’re intuitive and visually effective too. Recently, I’ve been focusing more on UI/UX design, where I combine my problem-solving mindset with design thinking to create user-centered solutions. I’m someone who adapts quickly, takes ownership of tasks, and looks for ways to improve both processes and user experience.…

Ian Carl Gimenez

I’m an IT professional with over 10 years of experience in telephony operations and applicationsupport, along with a solid background in graphic design and video editing. Over the years, I’ve worked on optimizing systems, supporting business-critical applications, and building automated workflows—while also creating visual content for branding and marketing. What makes me stand out is my ability to bridge technical and creative work: I don’t just make things function well, I make sure they’re intuitive and visually effective too. Recently, I’ve been focusing more on UI/UX design, where I combine my problem-solving mindset with design thinking to create user-centered solutions. I’m someone who adapts quickly, takes ownership of tasks, and looks for ways to improve both processes and user experience.…

Available to hire

I’m an IT professional with over 10 years of experience in telephony operations and applicationsupport, along with a solid background in graphic design and video editing. Over the years, I’ve worked on optimizing systems, supporting business-critical applications, and building automated workflows—while also creating visual content for branding and marketing. What makes me stand out is my ability to bridge technical and creative work: I don’t just make things function well, I make sure they’re intuitive and visually effective too. Recently, I’ve been focusing more on UI/UX design, where I combine my problem-solving mindset with design thinking to create user-centered solutions. I’m someone who adapts quickly, takes ownership of tasks, and looks for ways to improve both processes and user experience.

See more

Skills

Experience Level

Figma
Expert
Adobe Illustrator
Expert
JavaScript
Expert
HTML5
Expert
Adobe Photoshop
Expert
Adobe After Effects
Expert
CSS
Expert
Adobe XD
Expert
Looker Studio
Expert
Power BI
Expert
Tableau
Expert
AppSheet
Expert
Google Drive
Expert
SharePoint
Intermediate
TypeScript
Intermediate
jQuery
Intermediate
MySQL
Intermediate
PHP
Intermediate
SQL
Intermediate
See more

Work Experience

Digital Workplace Officer at UBX
November 1, 2024 - March 31, 2026
Designed and developed user-facing low-code applications using Google Apps Script, Google Sheets, and Power Platform (Power Apps, Power Automate) with SharePoint integration. Built an interactive Google Looker Studio dashboard to visualize contract data, enabling real-time reporting and improved tracking. Replaced manual data filtering in Google Sheets with real-time reporting and insights, created user flows, and implemented automated email notifications, submission reminders, approvals, and reporting workflows. Improved submission compliance and reduced manual consolidation time by approximately 30%.
Service Delivery Lead at INDRA SISTEMAS
July 1, 2016 - August 31, 2024
Led cross-functional teams to improve service workflow predictability and delivery consistency. Managed telephony operations for enterprise systems and drove continuous improvement initiatives to optimize resource allocation and reduce operational costs. Collaborated with stakeholders and cross-functional teams to enhance service processes and performance.
Field Application Engineer at DTSI Group
July 1, 2008 - September 30, 2013
Provided end-to-end technical support for enterprise applications, including installation, configuration, and integration. Troubleshot complex system issues through log analysis and root-cause investigations. Acted as liaison between clients and vendors for issue resolution and technical coordination. Delivered user training, onboarding, and technical documentation.
Field Application Engineer at V Tecnologist PTE. LTD.
November 1, 2013 - May 31, 2016
Provided end-to-end technical support for third-party applications, including installation, configuration, and integration. Troubleshot complex system issues through log analysis and root cause investigation. Acted as liaison between clients and vendors for issue resolution and technical coordination. Delivered user training, onboarding, and technical documentation.
Field Application Engineer at INDRA SISTEMAS
July 1, 2016 - August 31, 2024
Supported deployment across enterprise applications, troubleshooting issues and coordinating with clients and vendors to resolve problems. Contributed to solution validation, proof-of-concept demonstrations, and post-sales technical support activities.
Field Application Engineer at DTSI Group
July 1, 2013 - September 1, 2013
Provided end-to-end technical support for third-party applications, including installation, configuration, and integration. Troubleshot complex system issues via log analysis and root-cause investigation. Served as liaison between clients and vendors for issue resolution and technical coordination. Delivered user training, onboarding, and technical documentation.

Education

Advanced Professional Certificate in Graphic Design at Sessions College, Arizona, USA
December 1, 2013 - December 1, 2014
Professional Certificate in Full Stack Web Development at Zuitt, Makati City
November 1, 2018 - May 1, 2019
Professional Certificate in UI/UX Design Essentials at CIIT, Quezon City
October 1, 2024 - January 1, 2025
Bachelor of Science in Computer Science at STI College, Quezon City
June 1, 2004 - April 1, 2008
Bachelor of Science in Computer Science at STI College, Quezon City
June 1, 2004 - April 1, 2008

Qualifications

UI/UX Design Essentials Certificate
October 1, 2024 - January 1, 2025
Full Stack Web Development Certificate
November 1, 2018 - May 1, 2019
Advanced Professional Certificate in Graphic Design
December 1, 2013 - December 1, 2014
UI/UX Design Essentials
October 1, 2024 - January 1, 2025
Bachelor of Science in Computer Science
June 1, 2004 - April 1, 2008

Industry Experience

Software & Internet, Professional Services, Telecommunications
    paper Asset/Inventory Management System
    • Designed user-friendly interfaces for efficient asset monitoring and tracking.
    • Automated alerts for asset status and lifecycle events.
    • Reduced manual tracking effort by ~50% and improved asset accountability across teams.
    • Reduced data entry errors and accidental record changes by implementing validation rules and
      access controls.
    paper Timesheet Tracking System
    • Designed and implemented a digital timesheet system to streamline time logging and approvals.
    • Created intuitive input forms and user flows to improve data accuracy and ease of use.
    • Automated submission reminders, approvals, and reporting workflows.
    • Improved submission compliance rate and reduced manual consolidation time by ~30%.
    paper Contract Lifecycle Management System
    • Led end-to-end UI/UX design and development of user-facing low-code applications using Google
      AppSheet and Google Apps Script. Also developed a version using Power Platform tools (Power
      Apps, Power Automate), and SharePoint.
    • Created user flows and implemented automated email notifications.
    • Built an interactive Google Looker Studio dashboard to visualize contract data and improve
      tracking efficiency.
    • Replaced manual data filtering in Google Sheets with real-time reporting and insights.
    • Reduced contract processing time by ~40% and improved data visibility for stakeholders.