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Hi, I’m Ingrid Cheung, a Digital Learning Designer with hands-on experience creating engaging eLearning solutions and structured learning pathways using instructional design principles and Articulate 360. I partner with SMEs and stakeholders to translate complex operational content into practical, learner-focused digital experiences that improve clarity and training effectiveness. I’m collaborative, data-driven, and passionate about accessible, scalable learning. I combine LMS management with analytics to optimize content and performance, continuously refining learning outputs to boost engagement and knowledge application.…Hi, I’m Ingrid Cheung, a Digital Learning Designer with hands-on experience creating engaging eLearning solutions and structured learning pathways using instructional design principles and Articulate 360. I partner with SMEs and stakeholders to translate complex operational content into practical, learner-focused digital experiences that improve clarity and training effectiveness. I’m collaborative, data-driven, and passionate about accessible, scalable learning. I combine LMS management with analytics to optimize content and performance, continuously refining learning outputs to boost engagement and knowledge application.

Ingrid Cheung

UX Designer, Instructional Designer, Web Designer, +2

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Hi, I’m Ingrid Cheung, a Digital Learning Designer with hands-on experience creating engaging eLearning solutions and structured learning pathways using instructional design principles and Articulate 360. I partner with SMEs and stakeholders to translate complex operational content into practical, learner-focused digital experiences that improve clarity and training effectiveness. I’m collaborative, data-driven, and passionate about accessible, scalable learning. I combine LMS management with analytics to optimize content and performance, continuously refining learning outputs to boost engagement and knowledge application.…Hi, I’m Ingrid Cheung, a Digital Learning Designer with hands-on experience creating engaging eLearning solutions and structured learning pathways using instructional design principles and Articulate 360. I partner with SMEs and stakeholders to translate complex operational content into practical, learner-focused digital experiences that improve clarity and training effectiveness. I’m collaborative, data-driven, and passionate about accessible, scalable learning. I combine LMS management with analytics to optimize content and performance, continuously refining learning outputs to boost engagement and knowledge application.

Available to hire

Hi, I’m Ingrid Cheung, a Digital Learning Designer with hands-on experience creating engaging eLearning solutions and structured learning pathways using instructional design principles and Articulate 360. I partner with SMEs and stakeholders to translate complex operational content into practical, learner-focused digital experiences that improve clarity and training effectiveness.

I’m collaborative, data-driven, and passionate about accessible, scalable learning. I combine LMS management with analytics to optimize content and performance, continuously refining learning outputs to boost engagement and knowledge application.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Digital Learning Designer at Holland & Barrett

November 1, 2024 - November 1, 2025

Designed and delivered end-to-end digital learning solutions across 6+ programmes, creating structured learning pathways and interactive eLearning content aligned with operational capability goals. Developed SCORM-compliant modules using Articulate Storyline and Rise, optimising LMS performance, accessibility, and learner engagement across digital learning environments. Created multimedia learning assets including video, animation, how-to content, and interactive resources, supporting different learning styles and improving knowledge application. Translated complex operational and product information into practical, learner-focused digital experiences, improving clarity, usability, and training effectiveness. Partnered with SMEs and stakeholders to analyse learning needs, recommend effective learning solutions, and ensure content accuracy and operational relevance. Implemented quality assurance and continuous improvement processes, maintaining high standards of consistency, accessibili

User Experience Designer at Arkyard Limited

October 1, 2023 - October 1, 2024

Designed user-centered digital experiences across 8+ projects, improving accessibility, usability, and engagement through structured content and intuitive interface design. Optimised an aviation charity donation journey using data-driven design approaches, reducing drop-off by 41.42% and increasing conversions by 79.82%. Redesigned a large-scale festival ticketing platform, improving information architecture and content clarity, reducing user enquiries by 20.2%. Collaborated with stakeholders and developers to align user needs, technical requirements, and business objectives, ensuring scalable and effective digital solutions. Tested and refined solutions through usability testing, stakeholder feedback, and iterative improvements, enhancing overall user experience and performance outcomes.