I am a junior frontend developer with a Diploma in Full Stack Software Development and certified Web Developer credentials. I’m passionate about learning and improving my skills, and I enjoy working both independently and collaboratively with a team. With a friendly and outgoing personality, I aim to continuously grow in the field of web development. My background includes technical support roles at Salesforce and Accenture where I developed strong customer service and technical problem-solving skills. I have also worked as a contractor web developer managing updates and maintenance for company websites, alongside working on personal projects showcased on my portfolio website.

Eric Gaona Medina

I am a junior frontend developer with a Diploma in Full Stack Software Development and certified Web Developer credentials. I’m passionate about learning and improving my skills, and I enjoy working both independently and collaboratively with a team. With a friendly and outgoing personality, I aim to continuously grow in the field of web development. My background includes technical support roles at Salesforce and Accenture where I developed strong customer service and technical problem-solving skills. I have also worked as a contractor web developer managing updates and maintenance for company websites, alongside working on personal projects showcased on my portfolio website.

Available to hire

I am a junior frontend developer with a Diploma in Full Stack Software Development and certified Web Developer credentials. I’m passionate about learning and improving my skills, and I enjoy working both independently and collaboratively with a team. With a friendly and outgoing personality, I aim to continuously grow in the field of web development.

My background includes technical support roles at Salesforce and Accenture where I developed strong customer service and technical problem-solving skills. I have also worked as a contractor web developer managing updates and maintenance for company websites, alongside working on personal projects showcased on my portfolio website.

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Experience Level

Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

Spanish; Castilian
Fluent
English
Fluent

Work Experience

Technical Support Engineer at Salesforce
May 31, 2024 - July 10, 2025
Owned the complete end-to-end customer support experience by providing prompt and detailed analysis of technical challenges and business issues. Delivered excellent customer support for each case, resolved technical issues including integrations with API/SSJS and Marketing Cloud functionalities, and built and maintained Knowledge Base Articles for internal and external audiences. Collaborated continuously with team members to boost team spirit and efficiency. Achieved Salesforce Ranger and Salesforce Marketing Cloud Email Specialist certifications.
Technical Support Analyst at Accenture, Ireland (Meta)
November 30, 2023 - July 10, 2025
Developed deep knowledge within a complex product group focused on advertising issues. Investigated and prioritized advertising bugs, escalating to specialists when needed. Partnered with product support specialists to determine solutions for bugs and product confusion, facilitating a high-end customer experience related to advertising support.
Contractor Web Developer at Low Cost Furniture Group, Ireland
September 30, 2021 - July 10, 2025
Repaired, maintained, and updated all company websites. Managed an international freelance web developer team to perform updates promptly. Provided problem-solving and solution finding to support web development needs.

Education

Bachelor of Science at Unidad Educativa Colegio Arístides Rojas
September 1, 1991 - June 30, 1996

Qualifications

Salesforce Ranger
December 1, 2023 - May 31, 2024
Salesforce Marketing Cloud Email Specialist
December 1, 2023 - May 31, 2024

Industry Experience

Software & Internet, Professional Services, Retail

Experience Level

Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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