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Hi, I'm Tara Leigh Matthews, a filmmaker and animator with over 10 years of experience creating everything from corporate training videos to music videos and short films. I have a solid grasp of video editing and animation tools like Adobe After Effects, Final Cut Pro X, and Toon Boom Harmony, alongside strong drawing skills. I love working in teams and managing projects with tight deadlines to produce engaging video content. I'm passionate about storytelling through animation and video production, and I've won awards for my music videos and animated films. I also enjoy helping customers by creating effective training and tutorial videos, as well as managing content on social media platforms to enhance viewer engagement.…Hi, I'm Tara Leigh Matthews, a filmmaker and animator with over 10 years of experience creating everything from corporate training videos to music videos and short films. I have a solid grasp of video editing and animation tools like Adobe After Effects, Final Cut Pro X, and Toon Boom Harmony, alongside strong drawing skills. I love working in teams and managing projects with tight deadlines to produce engaging video content. I'm passionate about storytelling through animation and video production, and I've won awards for my music videos and animated films. I also enjoy helping customers by creating effective training and tutorial videos, as well as managing content on social media platforms to enhance viewer engagement.

Tara Leigh Matthews

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Hi, I'm Tara Leigh Matthews, a filmmaker and animator with over 10 years of experience creating everything from corporate training videos to music videos and short films. I have a solid grasp of video editing and animation tools like Adobe After Effects, Final Cut Pro X, and Toon Boom Harmony, alongside strong drawing skills. I love working in teams and managing projects with tight deadlines to produce engaging video content. I'm passionate about storytelling through animation and video production, and I've won awards for my music videos and animated films. I also enjoy helping customers by creating effective training and tutorial videos, as well as managing content on social media platforms to enhance viewer engagement.…Hi, I'm Tara Leigh Matthews, a filmmaker and animator with over 10 years of experience creating everything from corporate training videos to music videos and short films. I have a solid grasp of video editing and animation tools like Adobe After Effects, Final Cut Pro X, and Toon Boom Harmony, alongside strong drawing skills. I love working in teams and managing projects with tight deadlines to produce engaging video content. I'm passionate about storytelling through animation and video production, and I've won awards for my music videos and animated films. I also enjoy helping customers by creating effective training and tutorial videos, as well as managing content on social media platforms to enhance viewer engagement.

Available to hire

Hi, I’m Tara Leigh Matthews, a filmmaker and animator with over 10 years of experience creating everything from corporate training videos to music videos and short films. I have a solid grasp of video editing and animation tools like Adobe After Effects, Final Cut Pro X, and Toon Boom Harmony, alongside strong drawing skills. I love working in teams and managing projects with tight deadlines to produce engaging video content.

I’m passionate about storytelling through animation and video production, and I’ve won awards for my music videos and animated films. I also enjoy helping customers by creating effective training and tutorial videos, as well as managing content on social media platforms to enhance viewer engagement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

German

Intermediate

French

Intermediate

Spanish; Castilian

Intermediate

Work Experience

Video & Content Creation Specialist at CANARY & SMARTFROG

February 1, 2022 - Present

Assisted in the creation and management of content for training and customer-facing issues including producing training videos for app releases under tight deadlines, animating app mockups, and creating help videos and tutorials based on customer research. Managed and audited Help Center written content including creating animated GIFs and graphics. Created and updated internal macros for Customer Service teams and handled translations for German, French, and Spanish. Moderated and managed the Community Forum, responding to customers and sharing video and FAQ links to reduce support tickets. Created and scheduled content for social media platforms and managed responses and moderation for channels including Facebook, Instagram, TikTok, YouTube, LinkedIn, Threads, and others.

Customer Experience Advisor at CANARY & SMARTFROG

February 1, 2022 - July 10, 2025

Assisted customers with technical issues, maintained a high customer satisfaction score (90-92%), and helped create troubleshooting videos. Consistently met and exceeded targets with 120 solved tickets per week and over 500 tickets in December 2021 despite holiday absence.

Customer Service Advisor at AMAZON

August 1, 2021 - July 10, 2025

Provided customer assistance and problem solving with a high customer satisfaction score of 81-86%. Led one-on-one training sessions for colleagues to improve weekly performance. Initiated team morale improvements by leading the creation of a Team Logo, Events Calendar, and Newsletter for management.

Video & Content Creation Specialist at Canary & Smartfrog

February 1, 2022 - Present

Assisted in creating and managing content for training and customer-facing issues. Completed training videos for upcoming app releases with tight deadlines, created animated app mockups, help videos and tutorials, and recreated existing help content reflecting app updates. Managed and audited written Help Center content and created animated GIFs and graphics to improve customer experience. Created and updated internal customer service macros including translations and reformatted macros during Zendesk updates. Moderated and ran the Community Forum, responded to customer queries, and shared video/FAQ links to reduce tickets. Created social media content for holidays and educational posts about the Canary app and devices, including videos, graphics, captions, and scheduling posts. Managed social media accounts by responding to public comments and messages and moderating content.

Customer Experience Advisor at Canary & Smartfrog

February 1, 2022 - July 10, 2025

Hired to assist customers and solve technical issues with additional video content creation support. Maintained high customer satisfaction (90-92%), high customer retention for subscription services, assisted in creating troubleshooting videos, and consistently met and exceeded targets with an average of 120 solved tickets weekly and over 500 during December despite holiday absences.

Customer Service Advisor at Amazon

August 1, 2021 - July 10, 2025

Provided customer support and problem resolution with consistent high performance (81-86% customer satisfaction). Led one-on-one training sessions mentoring colleagues to improve performance metrics. Led development of team morale initiatives including team logo, events calendar, and management newsletter.

Video & Content Creation Specialist at Canary & Smartfrog

February 1, 2022 - Present

Created and managed content for training and customer support including training videos for app releases, animated visual mockups, help videos, tutorials, and graphics. Managed written content and created animated GIFs for the Help Center. Updated and created internal macros for the Customer Service team across multiple languages. Moderated the Community Forum and social media (Facebook, Instagram, TikTok, BlueSky, Threads, X, YouTube, LinkedIn), handling customer queries and content moderation. Produced content for social media holidays, events, and educational posts, including scheduling, posting, captioning, and tagging.

Customer Experience Advisor at Canary & Smartfrog

February 1, 2022 - July 10, 2025

Supported customers with technical issues and contributed to creating troubleshooting videos. Delivered a high level of customer satisfaction with consistent achievement of weekly and monthly targets, including over 500 tickets solved during December holidays despite absences.

Customer Service Advisor at Amazon

August 1, 2021 - July 10, 2025

Assisted customers with individual problems, consistently achieving high customer satisfaction scores. Led peer training to improve team statistics and boosted team morale through initiatives such as a team logo, events calendar, and newsletters.