Available to hire
Hi, I’m Jack Vincent Balcita, a versatile Software Engineer with over 5 years of experience specializing in full-stack web development. I enjoy building scalable and efficient enterprise applications using Laravel, Vue.js, InertiaJS, and TailwindCSS. I also have a strong background in database optimization and cloud deployment, making sure systems run smoothly and securely.
I’m passionate about technology and continuous learning, always looking for ways to streamline business operations and improve user experiences. Whether working on complex API systems or mentoring junior engineers, I take pride in delivering quality solutions that truly make a difference.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Language
English
Fluent
Tagalog
Fluent
Work Experience
Engineer, Application Development and Maintenance at Cardinal Health International
April 1, 2024 - PresentDeveloped a centralized reporting dashboard using Laravel, Vue.js, InertiaJS, and TailwindCSS to streamline attendance tracking, performance monitoring, document management, and ServiceNow reporting. Created Python-based IoT applications for Raspberry Pi enabling real-time data collection and automation, reducing manual reporting by 40%. Optimized API performance and database queries, cutting load times by 35%. Managed cloud-native applications on GCP ensuring 99.9% uptime and reducing costs by 20%. Implemented security best practices including IAM, encryption, and compliance. Automated IT workflows, reducing manual workload by 50%. Mentored junior engineers and conducted cross-training on various technologies. Led Tier-3 troubleshooting to reduce critical downtime by 30%. Managed JAMF-based Apple device security and lifecycle management.
Sr. IT Infrastructure Engineer at Cardinal Health International
April 30, 2024 - July 20, 2025Led development and optimization of an Asset Management System using PHP, Laravel, Bootstrap, and MySQL on GCP ensuring high availability and scalability. Automated business workflows in Procurement, Finance, HR, and Conflict of Interest management, boosting operational efficiency by 50%. Enhanced performance with database indexing and caching strategies, reducing load times by 40%. Managed IT asset lifecycle ensuring 100% policy compliance. Served as senior escalation point resolving 90% of critical incidents within SLA targets. Administered JAMF Pro MDM for Mac & iPad, optimizing security and compliance. Reduced system downtime by 35% via root cause analyses. Developed automation scripts to streamline IT operations and led UX/UI improvements. Recommended and implemented cost-saving initiatives reducing subscription costs by 30%.
IT Infrastructure Engineer at Cardinal Health International
March 1, 2021 - July 20, 2025Designed and deployed an automated Inventory Management System using PHP, Bootstrap, JavaScript, and MySQL, replacing manual Excel tracking. Ensured cross-department accessibility by deploying on Windows Server. Implemented real-time asset monitoring and PDF export, improving tracking accuracy by 40%. Provided first-level IT support to 500-1000 employees ensuring fast issue resolutions. Maintained a 95% resolution rate within SLA by escalating and troubleshooting complex incidents. Developed troubleshooting guides and digitized asset tracking enhancing accountability and reducing losses by 30%. Managed IT equipment onboarding and offboarding per corporate policies. Eliminated paper-based tracking reducing overhead by 25%. Integrated asset management with IT processes increasing efficiency and reducing redundancies.
IT Analyst at Cardinal Health International
January 1, 2019 - July 20, 2025Optimized Service Desk operations by standardizing incident, request, and defect processes reducing response time by 30%. Provided real-time chat support resolving hardware/software issues with 99% SLA compliance. Improved ticket accuracy and reduced resolution delays by 25%. Collaborated cross-functionally to streamline escalations for faster issue resolution. Led troubleshooting efforts for critical IT incidents improving global operational stability. Developed automated PHP reporting tools reducing manual reporting time by 50%. Implemented root cause analysis to proactively resolve recurring issues, enhancing overall system efficiency.
Systems Engineer at Cognizant Technology Solutions
September 30, 2017 - July 20, 2025Provided first-level technical support for desktop, RDP/VPN, business apps, and IP phones resolving 90% issues on first contact. Escalated complex incidents ensuring quick resolutions and minimal downtime. Managed user access with Active Directory securing authentication and preventing unauthorized access. Collaborated with vendors to troubleshoot application errors reducing downtime by 30%. Created troubleshooting protocols improving support efficiency and reducing repeat incidents by 25%. Maintained corporate knowledge base enhancing support accuracy. Supported mobile devices, conducted virus mitigation, hardware diagnostics, and replacements reducing security vulnerabilities. Led critical incident escalations ensuring global operations stability. Managed team workflows during leadership absences.
IT Solutions Specialist Level 2 at Atos Information Technology Inc.
April 30, 2015 - July 20, 2025Provided first-level technical support resolving 90% of computer-related issues across regions on first contact. Diagnosed and resolved complex software and hardware problems ensuring 99% system uptime. Streamlined ticket management improving resolution efficiency by 30%. Optimized troubleshooting procedures enhancing customer satisfaction. Managed high-volume call support for hundreds of users daily. Escalated critical incidents to international support ensuring rapid resolution minimizing business impact. Delivered technical guidance reducing repeat support requests by 25%. Contributed to process improvements enhancing service desk efficiency and adherence to ITIL best practices.
Microsoft Support Engineer at Convergys
July 31, 2014 - July 20, 2025Provided first-tier support for Windows OS, Microsoft Office Suite, and enterprise apps achieving 90% first-call resolution. Diagnosed and resolved complex technical issues optimizing system performance and ensuring 99% uptime. Delivered excellent customer service maintaining 95% customer satisfaction. Consistently ranked in top 10% for efficiency and resolution speed. Managed sales and licensing for Microsoft products boosting revenue and retention.
Fraud Account Specialist at SITEL Philippines
January 31, 2014 - July 20, 2025Investigated and resolved fraudulent transactions assisting card replacement and account recovery minimizing financial loss. Managed high-volume communications ensuring 99% adherence to SLAs. Analyzed transaction patterns reducing chargeback disputes by 20%. Delivered efficient customer-focused solutions increasing satisfaction scores. Collaborated with fraud prevention teams improving detection accuracy and response times.
Engineer, Application Development and Maintenance at Cardinal Health International
April 1, 2024 - PresentDeveloped a centralized reporting dashboard using Laravel, Vue.js, InertiaJS, and TailwindCSS to streamline attendance tracking, performance monitoring, document management, and reporting. Contributed to Python-based IoT applications enabling real-time data collection and automation, cutting manual reporting by 40%. Optimized API performance and database queries, reducing load times by 35%. Managed cloud-native applications on GCP, ensuring 99.9% uptime and reducing cloud costs by 20%. Implemented security best practices to strengthen cloud infrastructure and automated IT workflows to reduce manual workload by 50%. Mentored junior engineers and led Tier-3 troubleshooting, reducing critical downtime by 30%. Managed JAMF-based Apple device security and lifecycle management.
Sr. IT Infrastructure Engineer at Cardinal Health International
April 30, 2024 - July 20, 2025Led development and optimization of an Asset Management System using PHP, Laravel, Bootstrap, and MySQL on GCP ensuring high availability and scalability. Automated business workflows across Procurement, Finance, HR, and Legal reducing manual effort by 50%. Improved system performance via database indexing, caching strategies and query optimizations reducing load time by 40%. Managed IT asset lifecycle ensuring 100% compliance. Served as senior escalation point for complex IT issues, resolving 90% of critical incidents within SLA targets. Administered JAMF Pro MDM for device management, optimized security policies, and reduced system downtime by 35%. Developed automation scripts to streamline IT operations, reducing workload by 50%. Recommended and implemented cost-saving initiatives reducing subscription costs by 30%. Led UX/UI improvements and integrated emerging technologies to foster continuous improvement.
IT Infrastructure Engineer at Cardinal Health International
March 1, 2021 - July 20, 2025Designed and deployed an automated Inventory Management System using PHP, Bootstrap, JavaScript, and MySQL, eliminating manual asset tracking with Excel. Deployed system on Windows Server enabling cross-department integration and accessibility. Implemented real-time asset monitoring and PDF export functionality improving accountability by 40%. Provided first-level IT support to 500-1,000 employees ensuring fast resolution of technical issues. Escalated and troubleshot complex IT incidents maintaining 95% resolution within SLA targets. Developed troubleshooting guides to reduce ticket resolution time. Digitized asset tracking with real-time updates enhancing equipment accountability and reducing loss by 30%. Managed IT onboarding and offboarding complying with asset management policies. Eliminated paper-based tracking reducing administrative overhead by 25%. Integrated asset management system with internal IT processes improving operational efficiency.
IT Analyst at Cardinal Health International
September 30, 2019 - July 20, 2025Optimized Service Desk operations by standardizing incident, request, and defect resolution processes reducing response times by 30%. Provided real-time chat support, diagnosing and resolving hardware and software issues ensuring 99% SLA compliance. Improved ticket accuracy by redirecting misrouted tickets reducing delays by 25%. Collaborated with cross-functional teams to streamline escalations leading to faster resolution and improved service delivery. Led troubleshooting efforts for critical IT incidents mitigating major downtimes and enhancing global operations stability. Developed automated PHP reporting tools reducing manual reporting by 50%. Implemented root cause analysis to proactively resolve recurring IT issues increasing system efficiency.
Systems Engineer at Cognizant Technology Solutions
September 30, 2017 - July 20, 2025Provided first-level technical support for desktop, RDP/VPN, business applications, and IP phones resolving 90% of issues on first contact. Escalated complex IT incidents ensuring quick resolution and minimal downtime. Managed user access via Active Directory maintaining secure authentication. Collaborated with software vendors reducing downtime by 30%. Developed troubleshooting protocols improving support efficiency and reducing repeat incidents by 25%. Maintained and updated corporate Knowledge Database enhancing response time. Provided support for iOS and Android mobile devices ensuring seamless performance. Conducted virus mitigation, hardware diagnostics, and replacements reducing security vulnerabilities. Led critical incident escalations ensuring global operations stability and SLA adherence. Served as primary point of contact for team projects ensuring workflow continuity in absence of leadership.
IT Solutions Specialist Level 2 at Atos Information Technology Inc.
April 30, 2015 - July 20, 2025Provided first-level technical support resolving 90% of computer issues on first contact across multiple regions. Diagnosed and resolved complex software and hardware issues minimizing disruptions and ensuring 99% uptime. Streamlined ticket management improving resolution efficiency by 30%. Optimized troubleshooting procedures reducing average resolution time and enhancing customer satisfaction. Handled high-volume call support efficiently managing technical issues daily. Escalated critical incidents to international teams ensuring minimal business impact. Provided clear technical guidance reducing repeat support requests by 25%. Contributed to process improvements enhancing service desk efficiency and ITIL adherence.
Microsoft Support Engineer at Convergys
July 31, 2014 - July 20, 2025Provided first-tier technical support for Windows OS, Microsoft Office Suite, and enterprise applications achieving 90% first-call resolution rate. Diagnosed and resolved complex technical issues optimizing system performance ensuring 99% uptime. Delivered exceptional customer service maintaining 95% customer satisfaction. Ranked among top 10% of support engineers for efficiency and resolution speed. Managed sales and licensing for Microsoft products contributing to increased revenue and customer retention.
Fraud Account Specialist at Sitel Philippines
January 31, 2014 - July 20, 2025Investigated and resolved fraudulent transactions assisting in card replacement and account recovery minimizing customer financial loss. Managed high-volume customer communications ensuring 99% SLA adherence. Analyzed transaction patterns reducing chargeback disputes by 20%. Utilized active listening and problem-solving skills delivering efficient customer-focused solutions increasing satisfaction scores. Worked cross-functionally improving fraud detection accuracy and response times.
Engineer, Application Development and Maintenance at Cardinal Health International
April 1, 2024 - PresentDeveloped a centralized reporting dashboard using Laravel, Vue.js, InertiaJS, and TailwindCSS for better attendance tracking, performance monitoring, and document management. Contributed to Python-based IoT solutions that reduced manual reporting by 40%. Optimized API and database performance, managed cloud-native applications on GCP with 99.9% uptime, implemented security best practices, automated IT workflows reducing workloads by 50%, mentored junior engineers, and led Tier-3 troubleshooting reducing downtime by 30%. Managed JAMF-based Apple device security.
Sr. IT Infrastructure Engineer at Cardinal Health International
April 30, 2024 - July 20, 2025Led development of Asset Management System with PHP, Laravel on GCP ensuring scalability and availability. Automated workflows across departments improving efficiency by 50%. Enhanced system performance through query optimizations and caching strategies. Managed IT asset lifecycle with 100% policy compliance. Served as senior escalation for complex IT issues with 90% incident resolution in SLA. Administered JAMF Pro MDM, reduced downtime by 35%, developed automation scripts cutting manual workload by 50%, recommended cost-saving initiatives, and improved user experience through UX/UI development and technology integration.
IT Infrastructure Engineer at Cardinal Health International
March 1, 2021 - July 20, 2025Designed and deployed an automated Inventory Management System using PHP, Bootstrap, JavaScript, and MySQL, replacing manual Excel processes. Improved asset accountability and tracking accuracy by 40% with real-time monitoring and PDF export features. Provided first-level IT support for 500-1000 employees ensuring fast issue resolution. Maintained 95% SLA ticket resolution with escalation and troubleshooting guides. Digitized asset tracking, reducing equipment loss by 30%. Managed IT equipment onboarding/offboarding with policy compliance. Eliminated paper tracking reducing administrative overhead by 25%. Integrated system with IT processes improving operational efficiency.
IT Analyst at Cardinal Health International
September 30, 2019 - July 20, 2025Optimized service desk operations by standardizing resolution processes, reducing response times by 30%. Provided real-time chat support achieving 99% SLA compliance. Improved ticket accuracy and escalation with cross-functional collaboration. Led troubleshooting of critical IT incidents enhancing global operations. Developed automated PHP reporting tools cutting manual time by 50%. Implemented root cause analysis increasing system efficiency.
Systems Engineer at Cognizant Technology Solutions
September 30, 2017 - July 20, 2025Provided first-level technical support resolving 90% of issues on first contact. Managed user access via Active Directory. Collaborated with software vendors to reduce downtime by 30%. Developed troubleshooting protocols improving support efficiency. Maintained corporate knowledge database. Supported mobile devices ensuring productivity. Led critical incident escalations ensuring operations stability. Served as primary contact ensuring workflow continuity in leadership absence.
IT Solutions Specialist Level 2 at Atos Information Technology Inc.
April 30, 2015 - July 20, 2025Resolved 90% of computer-related issues on first contact across multiple regions. Diagnosed complex software/hardware issues minimizing disruptions and maintaining 99% uptime. Streamlined ticket management improving resolution by 30%. Managed high-volume call support and escalated critical incidents ensuring rapid resolution. Provided technical guidance reducing repeat support requests by 25%. Contributed to process improvements enhancing ITIL adherence.
Microsoft Support Engineer at Convergys
July 31, 2014 - July 20, 2025Provided first-tier technical support for Windows OS, Microsoft Office, and enterprise applications with 90% first-call resolution. Diagnosed and resolved complex technical issues optimizing performance. Delivered high customer satisfaction in high-pressure situations. Ranked top 10% for efficiency and resolution speed. Managed Microsoft product sales and licensing increasing revenue and retention.
Fraud Account Specialist at Sitel Philippines
January 31, 2014 - July 20, 2025Investigated fraudulent transactions and assisted in card replacements reducing customer financial loss. Managed high-volume customer communications maintaining 99% SLA adherence. Reduced chargeback disputes by 20% through transaction pattern analysis. Delivered efficient, customer-focused solutions increasing satisfaction. Worked cross-functionally improving fraud detection accuracy and response times.
Engineer, Application Development and Maintenance at CARDINAL HEALTH INTERNATIONAL
April 1, 2024 - PresentDeveloped a centralized reporting dashboard using Laravel, Vue.js, InertiaJS, and TailwindCSS to streamline attendance tracking, performance monitoring, document management, and ServiceNow reporting. Contributed to Python-based IoT applications for Raspberry Pi, enabling real-time data collection and automation, reducing manual reporting by 40%. Optimized API performance and database queries (MySQL, Redis), reducing load times by 35%. Managed cloud-native applications on Google Cloud Platform ensuring 99.9% uptime and reducing cloud costs by 20%. Implemented security best practices such as IAM, encryption, and compliance to strengthen cloud infrastructure. Automated IT workflows, decreasing manual workload by 50%. Mentored junior engineers and led Tier-3 troubleshooting to reduce critical downtime by 30%. Managed JAMF-based Apple device security and lifecycle management.
Sr. IT Infrastructure Engineer at CARDINAL HEALTH INTERNATIONAL
April 30, 2024 - July 20, 2025Led development and optimization of an Asset Management System using PHP, Laravel, Bootstrap, and MySQL on Google Cloud Platform, ensuring high availability and scalability. Automated key business workflows across Procurement, Finance, HR, and Conflict of Interest management, reducing manual efforts by 50%. Improved system performance through database indexing, caching with Redis, and query optimizations resulting in 40% faster load times. Managed full IT asset lifecycle ensuring 100% compliance. Administered JAMF Pro MDM and served as senior escalation point, resolving 90% of critical incidents within SLA. Reduced downtime by 35% by proactively addressing root causes and implemented cost-saving initiatives reducing subscription costs by 30%. Led UX/UI improvements and integrated emerging technologies to modernize systems across multiple regions.
IT Infrastructure Engineer at CARDINAL HEALTH INTERNATIONAL
March 31, 2021 - July 20, 2025Designed and deployed an automated Inventory Management System using PHP, Bootstrap, JavaScript, and MySQL, replacing manual Excel tracking. Deployed on Windows Server ensuring seamless integration across departments. Enabled real-time asset monitoring and PDF export for enhanced accountability improving tracking accuracy by 40%. Provided first-level IT support for 500–1,000 employees and maintained a 95% incident resolution rate within SLA. Developed troubleshooting guides and digitized asset tracking reducing equipment loss by 30%. Managed IT equipment onboarding/offboarding ensuring compliance and reduced administrative overhead by 25%. Integrated asset management with internal IT processes enhancing efficiency and eliminating paper-based tracking.
IT Analyst at CARDINAL HEALTH INTERNATIONAL
September 30, 2019 - July 20, 2025Optimized Service Desk operations by standardizing incident, request, and defect processes to reduce response times by 30%. Delivered real-time chat support ensuring 99% SLA compliance. Improved ticket accuracy, reducing resolution delays by 25%. Collaborated with cross-functional teams to streamline escalations, shortening issue resolution time. Led troubleshooting for critical incidents improving global operations stability. Developed automated PHP reporting tools reducing manual reporting by 50%. Implemented root cause analysis procedures enhancing system efficiency and proactively resolving recurring IT issues.
Systems Engineer at COGNIZANT TECHNOLOGY SOLUTIONS
September 30, 2017 - July 20, 2025Provided first-level technical support for desktop, RDP/VPN, business applications, and IP phones resolving 90% of issues on first contact. Escalated complex incidents ensuring rapid resolution and minimal downtime. Managed user access via Active Directory maintaining secure authentication. Collaborated with software vendors to resolve application errors reducing downtime by 30%. Developed troubleshooting protocols improving support efficiency and reducing repeat incidents by 25%. Maintained corporate Knowledge Database to enhance response time and accuracy. Provided support for mobile devices (iOS and Android) ensuring smooth user productivity. Conducted virus mitigation, hardware diagnostics and replacements reducing security risks. Led critical incident escalations maintaining global operations stability and served as primary contact ensuring workflow continuity.
IT Solutions Specialist Level 2 at ATOS INFORMATION TECHNOLOGY INC.
April 30, 2015 - July 20, 2025Provided first-level technical support resolving 90% of computer-related issues across regions. Diagnosed and solved complex hardware and software problems ensuring 99% system uptime. Streamlined ticket management improving resolution efficiency by 30%. Optimized troubleshooting procedures reducing resolution time and improving customer satisfaction. Managed high-volume call support handling technical issues for hundreds of users daily. Escalated critical incidents to international teams ensuring rapid resolution with minimal impact. Contributed process improvements enhancing service desk efficiency and adherence to ITIL best practices. Provided clear technical guidance reducing repeat support requests by 25%.
Microsoft Support Engineer at CONVERGYS
July 31, 2014 - July 20, 2025Delivered first-tier technical support for Windows OS, Microsoft Office Suite, and enterprise applications achieving a 90% first-call resolution rate. Diagnosed and resolved complex technical issues optimizing system performance and ensuring 99% uptime. Provided exceptional customer service maintaining a 95% customer satisfaction rating. Surpassed performance targets ranking in top 10% for support efficiency and resolution speed. Managed sales and licensing for Microsoft products contributing to increased revenue and customer retention.
Fraud Account Specialist at SITEL PHILIPPINES
January 31, 2014 - July 20, 2025Investigated and resolved fraudulent transactions supporting card replacement and account recovery minimizing customer financial loss. Managed high-volume customer communications ensuring 99% SLA adherence. Analyzed transaction patterns preventing fraud and reducing chargeback disputes by 20%. Delivered efficient customer-focused solutions increasing satisfaction scores. Worked cross-functionally with fraud prevention teams improving fraud detection and response times.
Education
Bachelor of Science at Technological Institute of The Philippines
June 1, 2009 - July 31, 2014Bachelor of Science at Technological Institute of The Philippines
June 1, 2009 - July 31, 2014Bachelor of Science at Technological Institute of The Philippines
June 1, 2009 - July 31, 2014Bachelor of Science at Technological Institute of The Philippines
June 1, 2009 - July 31, 2014Qualifications
Industry Experience
Software & Internet, Healthcare, Transportation & Logistics, Professional Services, Travel & Hospitality, Financial Services
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
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