Leopoldo Medeiros

Technical Support Engineer APM at New Relic

Collaborated across teams to resolve complex technical customer problems with a high focus on customer needs and escalation of critical issues to Subject Matter Experts. Provided expert troubleshooting for various New Relic agents including PHP, Python, Otel, Distributed Tracing, Alerts, and Node.js. Customized and configured New Relic Alerts to meet specific requirements and optimized monitoring agents in web applications to enhance user experience. Managed issue tracking and customer relationship management using JIRA and CRM systems. Developed complex SQL NRQL queries using advanced database concepts. Achieved top performance in case handling, resolution times, and customer satisfaction scores.

Full Stack Developer at Online Application

Developed new features and improvements for a SaaS mortgage platform targeting the American market with Laravel 8 and InertiaJS. Created scalable front-end components using VueJS. Managed source control and automation using GitLab. Provided user support and resolved bugs through JIRA. Led successful adoption of Lando for development environment which improved productivity and project setup speed.

Web Developer at Digital Marketing Institute

Developed CRM systems and real-time reporting features using PHP7, Laravel 8, and MySQL. Optimized backend logic and relational databases for high-availability applications. Maintained code repositories on GitHub, Bitbucket, and GitLab supporting agile sprint workflows.

Software Engineer at Hibernian Healthcare

Designed and automated healthcare appointment and logistics delivery systems using PHP, CodeIgniter 3, MySQL, JavaScript, and HTML5. Assisted clients with technical issues and conducted manual compliance and dependability tests for protected web applications.

Inventory Specialist at Astreya Partners (on Behalf of Google)

Performed inventory and asset management including preventative maintenance of conference rooms. Deployed and recovered laptop and desktop images for different operating systems. Used inventory data management software to maintain accuracy and workflow and managed onboarding processes for new employees. Implemented a backup inventory system with PHP and Bootstrap to prevent data loss from frequent failures of the internal system.

Technical Support Engineer APM at New Relic

Collaborated across teams to resolve complex technical customer problems with a strong focus on customer satisfaction. Provided expert troubleshooting for New Relic's PHP, Python, Otel, Distributed Tracing, Alerts, and Node.js agents, including configuration and debugging. Customized and configured New Relic Alerts to meet specific customer needs and optimized monitoring agents for enhanced user experience. Utilized JIRA and CRM systems for issue tracking and customer relationship management. Developed and executed complex NRQL queries for efficient data extraction and processing. Consistently achieved highest number of cases handled daily, maintained lowest Time to Resolution and highest SLA scores, and regularly received high Customer Satisfaction scores.

Full Stack Developer at Online Application

Developed and implemented new features for a SaaS platform in the American mortgage market using Laravel 8 and InertiaJS. Built scalable front-end components with Vue.js and managed source control and automation via GitLab. Provided user support and bug fixes using JIRA. Led the adoption of Lando, a Docker-based development environment, significantly increasing team velocity and improving development workflow.

Web Developer at Digital Marketing Institute

Created CRM systems and real-time reporting features using PHP7, Laravel 8, and MySQL. Optimized relational databases and backend logic for high-availability applications. Maintained code repositories on GitHub, Bitbucket, and GitLab during agile sprints.

Software Engineer at Hibernian Healthcare

Designed and automated appointment and healthcare logistics delivery systems using PHP. Developed reliable web applications with CodeIgniter 3, MySQL, JavaScript, and HTML5. Assisted clients with technical support and performed manual compliance and dependability tests.

Inventory Specialist at Astreya Partners, on Behalf of Google

Performed inventory and asset management and deployed/recovered laptop and desktop images for various operating systems. Utilized Inventory Data Management software to maintain accuracy and workflow. Managed onboarding of new employees. Implemented a backup Inventory System using PHP and Bootstrap to safeguard data reliability.

Technical Support Engineer at New Relic

Collaborated across global engineering teams to resolve complex technical customer problems, maintaining a high level of customer focus and escalating issues to Subject Matter Experts to ensure timely resolution. Provided expert-level troubleshooting and debugging for PHP, Python, and Node.js agents, including Distributed Tracing and Service Map analysis. Customized and configured New Relic Alerts, including non-standard conditions and Webhook integrations, demonstrating a deep understanding of the platform's functionality and APIs. Gained hands-on experience in configuring and optimizing monitoring agents, directly contributing to an enhanced user experience on the New Relic platform. Developed and executed complex SQL queries to extract and process data, showing strong database fluency. Consistently maintained the lowest Time to Resolution (TTR) and highest SLA scores for the team, reflecting a strong commitment to performance and efficiency.

Full Stack Developer at Online Application

Built features and improvements for a SaaS mortgage platform using Laravel 8 and Inertia.js, prioritizing scalable, user-friendly front-end experiences with Vue.js. Managed source control and automation workflows via GitLab, ensured smooth deployment pipelines, and provided user support and bug resolution. Spearheaded adoption of a Docker-based development environment (Lando) to streamline project setup and significantly increase team velocity.

Web Developer at Digital Marketing Institute

Created CRM systems alongside real-time reporting functionalities in PHP 7, Laravel 8, and MySQL. Implemented relational databases and backend logic for high-availability apps, and maintained repositories on GitHub, Bitbucket, and GitLab during agile sprints for versioning.

Software Engineer at Hibernian Health

Designed and automated appointment and healthcare logistics delivery systems using PHP. Used CodeIgniter 3, MySQL, JavaScript, and HTML5 to build reliable, protected web applications and assisted clients with technical issues and manual testing to check compliance and reliability.

Inventory Specialist at Astreya Partners (on behalf of Google)

Performed inventory and asset management, conference room preventive maintenance; deployed and recovered laptops and desktops (Mac OS, Linux and Windows). Used Inventory Data Management software to maintain inventory accuracy and workflows. Onboarded new joiners and contributed to process improvements.

Technical Support Engineer at New Relic

Collaborated across global engineering teams to resolve complex technical customer issues, maintaining a high level of customer focus and escalating critical problems to Subject Matter Experts. Configured and optimized monitoring agents, alerts, Service Maps, and distributed tracing; developed NRQL queries to extract and process data; contributed to improved uptime, performance, and SLA adherence.

Full Stack Developer at Online Application

Developed features and improvements for a SaaS mortgage platform, using Laravel 8, Inertia.js, Vue.js; built dynamic front-end components with Vue; managed source control with GitLab and Docker-based development workflows (Lando); provided user support and bug resolution.

Web Developer at Digital Marketing Institute

Created CRM systems with real-time reporting functionality using PHP 7, Laravel 8, and MySQL; designed relational databases and backend logic; maintained repositories on GitHub, Bitbucket, and GitLab for agile versions.

Software Engineer at Hibernian Health Care at Home

Designed and automated appointment and health care logistics delivery systems using PHP; used CodeIgniter 3, MySQL, JavaScript, and HTML5; assisted clients with technical issues and performed manual testing to ensure compliance and reliability.

Inventory Specialist at Astreya Partners

Led inventory and asset management; deployed and recovered laptop and desktop images; used inventory management software to maintain accuracy; onboarded new joiners.

Technical Support Engineer at New Relic

Collaborated across teams to resolve complex technical customer issues, focusing on observability with the New Relic platform. Troubleshot and resolved issues in PHP, Python, OpenTelemetry, and Node.js agents; configured and optimized monitoring agents; wrote NRQL queries for data extraction; used Jira and CRM systems for issue tracking and customer relationships. Proactively configured alerts and dashboards to improve observability and customer outcomes.

Full Stack Developer at Online Application

Developed and implemented new features for a SaaS mortgage platform using Laravel 8 and Inertia.js, with a Vue.js frontend. Built dynamic, scalable front-end components, prioritized user experience, and leaned on VueJS. Managed source control with GitLab and collaborated with cross-functional teams to ensure timely delivery.

Web Developer at Digital Marketing Institute

Created CRM systems and real-time reporting functionality using PHP7, Laravel 8 and MySQL. Optimized relational databases and backend logic; maintained repositories on GitHub, Bitbucket and GitLab during agile sprints.

Software Engineer at Hibernian Healthcare at Home

Designed and automated appointment and healthcare logistics delivery systems using PHP. Worked with CodeIgniter 3, MySQL, JavaScript and HTML5 to create reliable web applications and performed manual testing to ensure compliance and reliability across healthcare services.

Inventory Specialist at Astreya Partners

Performed inventory and asset management, preventive maintenance for conference rooms, and deployment/recovery of laptop and desktop images (Mac OS, Linux, Windows). Used Inventory Data Management software to maintain accuracy and workflow; supported onboarding of new joiners. Achievements include implementing an internal inventory system to improve data sharing with management.

Software Reliability Solutions Engineer / Technical Support at New Relic

Deep PHP debugging and optimization for enterprise Laravel/PHP apps; architecting alerting and telemetry workflows; system analysis of mission-critical software; building monitoring strategies with NRQL and Webhook integrations to reduce end-user impact and SLA risk. Collaborates with senior engineers to improve observability across complex environments and supports customers with data-driven troubleshooting.

Inventory Specialist at Astreya Partners (on behalf of Google)

Led inventory management and asset deployment (laptops/desktops) for onboarding and preemptive maintenance; utilized inventory systems to ensure accuracy and streamlined onboarding processes for new hires.

Senior Observability Engineer at New Relic Inc

Engineered NRQL-based data analysis and reporting; implemented critical alert policies for enterprise clients. Led RCA for complex APM issues across PHP, Python, and Node.js using distributed tracing and granular logs. Provided expert consultancy on product installation, OpenTelemetry integration, and advanced observability. Optimized incident response to exceed 95% SLA and achieve the lowest Time to Resolve. Maintained a 98% CSAT through high-quality technical support for complex APM products.

FullStack Developer at Online Application

Developed and deployed scalable SaaS features for the American mortgage market using Laravel 8, InertiaJS, and Vue.js. Designed modular, reusable front-end components with Vue.js, focusing on efficient state management and optimized UX. Containerized development environment with Lando/Docker to accelerate velocity and ensure consistency. Aligned software solutions with strategic business objectives.

Software Engineer at Hibernian Healthcare

Designed and automated healthcare logistics and appointment scheduling software using Laravel; built high-availability back-end systems with Laravel and MySQL, integrating RESTful APIs for the BlueJeans platform. Delivered direct technical support to stakeholders, resolving critical production issues. Collaborated with healthcare staff to build a medical-field application.

Developed and deployed scalable SaaS features for the American mortgage market utilizing Laravel 8, Inertia.js, and Vue.js. Designed a library of modular, reusable front-end components with Vue.js, prioritising efficient state management and optimized user experience. Developed the containerization of the development environment using Lando/Docker to accelerate team velocity and ensure consistency. Designed and implemented efficient software solutions strictly aligned with strategic business objectives and evolving company requirements.