José Ferreira

Available to hire

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

Portuguese
Fluent
English
Fluent

Work Experience

UX/UI Designer at The Queer Spot
February 1, 2025 - Present
Designed and refined task flows to streamline user interactions and enhance overall usability. Conducted user research to identify pain points and gather insights for experience improvements.
Technology Consultant at Deloitte Touche Tohmatsu Limited
February 28, 2025 - July 23, 2025
QA Analyst on the CCQ (Quebec Construction Commission) project. Provided QA support for Deloitte UK’s SP1 EPW platform. Certified System Administrator for ServiceNow platform.
Frontend Developer & Designer at Web Development Project (Academic) ESMAD
June 30, 2023 - July 23, 2025
Designed and developed academic conference website using HTML & CSS. Applied visual design principles learned from postgraduate studies.
UX/UI Designer at The Queer Spot
February 20, 2025 - Present
Redesigned the event creation flow, expanding and clarifying steps to improve usability and reduce confusion for users. Delivered community-focused features (artist pages, following system, event discovery) that encouraged deeper user engagement and conversions. Produced detailed handover documentation and partnered with developers to ensure smooth and consistent implementation. Collaborated with product managers and stakeholders to align design outcomes with user needs and business goals. Applied an iterative, experimentation-driven approach, validating concepts through prototypes and user feedback.
Technology Consultant (QA Analyst) at Deloitte Touche Tohmatsu Limited
February 20, 2025 - September 30, 2025
Partnered with UX/UI designers, product owners, and developers to validate design flows and ensure user requirements were met across large-scale platforms (e.g., Canadian government portal). Designed and executed test plans based on user stories and design documentation, identifying issues early and preventing usability gaps. Contributed to Deloitte’s internal assets projects, developing reusable solutions for client portfolios. Participated in agile ceremonies (sprint planning, daily stand-ups, backlog grooming), contributing to prioritization and delivery. Worked on HR onboarding/offboarding platform improvements.

Education

Post Graduate at Escola Superior de Media Artes e Design
September 1, 2022 - June 16, 2023
BSc at Universidade de Trás-os-Montes e Alto Douro
September 12, 2017 - March 20, 2022
Bachelor's Degree at Universidade Trás-os-Montes e Alto Douro
September 1, 2017 - March 1, 2022
Postgraduate in Web Design at Escola Superior de Media Artes e Design
September 1, 2022 - July 1, 2023

Qualifications

User Experience & User Interface Design Course Certificate
September 25, 2024 - February 25, 2025
Certified System Administrator (ServiceNow)
December 2, 2022 - July 23, 2025
ITIL Foundation Certificate in IT Service Management
October 13, 2023 - October 13, 2026
ServiceNow CSA
January 11, 2030 - September 30, 2025
ITIL 4 Foundation
January 11, 2030 - September 30, 2025
UX/UI Design (EDiT)
January 11, 2030 - September 30, 2025

Industry Experience

Professional Services, Software & Internet, Media & Entertainment, Education