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I’m a results-driven IT professional with a degree in Computer Science and a background in IT and customer service. In my years of getting this far, I’ve built myself up with the proven ability to bridge technical solutions with business needs, whilst delivering user-focused support and data-driven insights. In layman’s terms, I’ve applied logic to emotion and thus, explored new perspectives in the technological world we live in. I’m able to communicate complex technical concepts in clear, customer-friendly language, ensuring efficient problem resolution and client satisfaction always above it all. What keeps me going is the simple joy my work brings to others around me. I’m always seeking to leverage my unique blend of technical expertise and interpersonal skills to drive operational efficiency and enhance service delivery — making what may seem impossible, possible. To put it simply, I’m just a girl chasing big dreams and trying to make my time in this world impactful for not just myself but everyone around me. I’m highly organized, a quick learner and a wizard of many talents yet to be unraveled. I’m confident that my technical expertise and dedication to client support will make me a valuable asset to the company. Kindly, Zureen.…I’m a results-driven IT professional with a degree in Computer Science and a background in IT and customer service. In my years of getting this far, I’ve built myself up with the proven ability to bridge technical solutions with business needs, whilst delivering user-focused support and data-driven insights. In layman’s terms, I’ve applied logic to emotion and thus, explored new perspectives in the technological world we live in. I’m able to communicate complex technical concepts in clear, customer-friendly language, ensuring efficient problem resolution and client satisfaction always above it all. What keeps me going is the simple joy my work brings to others around me. I’m always seeking to leverage my unique blend of technical expertise and interpersonal skills to drive operational efficiency and enhance service delivery — making what may seem impossible, possible. To put it simply, I’m just a girl chasing big dreams and trying to make my time in this world impactful for not just myself but everyone around me. I’m highly organized, a quick learner and a wizard of many talents yet to be unraveled. I’m confident that my technical expertise and dedication to client support will make me a valuable asset to the company. Kindly, Zureen.

Zureen Hanif

Full Stack Developer, Front-End Developer, Back-End Developer, +2

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I’m a results-driven IT professional with a degree in Computer Science and a background in IT and customer service. In my years of getting this far, I’ve built myself up with the proven ability to bridge technical solutions with business needs, whilst delivering user-focused support and data-driven insights. In layman’s terms, I’ve applied logic to emotion and thus, explored new perspectives in the technological world we live in. I’m able to communicate complex technical concepts in clear, customer-friendly language, ensuring efficient problem resolution and client satisfaction always above it all. What keeps me going is the simple joy my work brings to others around me. I’m always seeking to leverage my unique blend of technical expertise and interpersonal skills to drive operational efficiency and enhance service delivery — making what may seem impossible, possible. To put it simply, I’m just a girl chasing big dreams and trying to make my time in this world impactful for not just myself but everyone around me. I’m highly organized, a quick learner and a wizard of many talents yet to be unraveled. I’m confident that my technical expertise and dedication to client support will make me a valuable asset to the company. Kindly, Zureen.…I’m a results-driven IT professional with a degree in Computer Science and a background in IT and customer service. In my years of getting this far, I’ve built myself up with the proven ability to bridge technical solutions with business needs, whilst delivering user-focused support and data-driven insights. In layman’s terms, I’ve applied logic to emotion and thus, explored new perspectives in the technological world we live in. I’m able to communicate complex technical concepts in clear, customer-friendly language, ensuring efficient problem resolution and client satisfaction always above it all. What keeps me going is the simple joy my work brings to others around me. I’m always seeking to leverage my unique blend of technical expertise and interpersonal skills to drive operational efficiency and enhance service delivery — making what may seem impossible, possible. To put it simply, I’m just a girl chasing big dreams and trying to make my time in this world impactful for not just myself but everyone around me. I’m highly organized, a quick learner and a wizard of many talents yet to be unraveled. I’m confident that my technical expertise and dedication to client support will make me a valuable asset to the company. Kindly, Zureen.

Available to hire

I’m a results-driven IT professional with a degree in Computer Science and a background in IT and customer service. In my years of getting this far, I’ve built myself up with the proven ability to bridge technical solutions with business needs, whilst delivering user-focused support and data-driven insights. In layman’s terms, I’ve applied logic to emotion and thus, explored new perspectives in the technological world we live in. I’m able to communicate complex technical concepts in clear, customer-friendly language, ensuring efficient problem resolution and client satisfaction always above it all. What keeps me going is the simple joy my work brings to others around me. I’m always seeking to leverage my unique blend of technical expertise and interpersonal skills to drive operational efficiency and enhance service delivery — making what may seem impossible, possible.

To put it simply, I’m just a girl chasing big dreams and trying to make my time in this world impactful for not just myself but everyone around me. I’m highly organized, a quick learner and a wizard of many talents yet to be unraveled. I’m confident that my technical expertise and dedication to client support will make me a valuable asset to the company. Kindly, Zureen.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Application Support Analyst at Intelligent Software Solutions

January 1, 2018 - December 31, 2022

Provide technical assistance and support to end-users, resolving application-related issues. Track incidents via Zendesk and Jira, ensuring timely resolution and clear communication with users. Monitor application performance and stability, analyze and diagnose errors using debugging tools and logs. Create and maintain documentation for troubleshooting procedures, user guides, and knowledge base articles. Work closely with development teams to communicate user feedback, feature requests, and bug reports. Assist in testing application updates and new features, ensuring they meet user requirements before deployment. Provide training and guidance to users on application functionality and best practices. Participate in change management processes to minimize disruption during system changes.

Shift Manager/2IC at Europe Cars Ltd

January 1, 2019 - December 31, 2020

Dealt with customer inquiries about vehicle availability and cost. Took bookings and explained terms of rental or leasing agreements. Managed shift staff and assigned work accordingly. Enhanced operational productivity through coaching, scheduling, and process improvements.

Beauty Advisor/2IC at Farmers

January 1, 2020 - December 31, 2021

Created a positive work environment for staff and delivered excellent customer service. Displayed merchandise to drive sales and collaborated with upper management to improve productivity. Upsold additional products and services, trained staff on sales strategies, and supported achievement of sales targets.

Banking Consultant at ANZ

January 1, 2021 - December 31, 2022

Unlocked/granted access to accounts, accessed client databases, and provided basic banking needs to customers. Ensured security of accounts and performed essential banking tasks.

Software Analyst at Rush Digital

January 1, 2022 - December 31, 2024

Delivered first proofs of concept for clients, Troubleshooting software issues, escalating to the wider team as needed. Communicated with stakeholders, identified methods of resolution, and contributed to code improvements. Debugged front-end and back-end issues, repaired application problems, and assisted in testing updates and new features. Supported QA initiatives, suggested changes to improve processes, and engaged with clients to brainstorm requirements and solutions.

Software Analyst at Align Communications

January 1, 2024 - Present

Provided POC for clients and coordinated agile ceremonies (scrum, sprint reviews). Troubleshot technical issues, escalated to the broader team, and liaised with stakeholders to identify and resolve problems. Debugged and repaired application issues, assisted in development and implementation of quality assurance initiatives, and recommended changes to support practices. Assessed project scope to identify requirements and met with clients to brainstorm during meetings.

Beauty Advisor / 2IC at Farmers / Manuka / Elizabeth Arden

January 1, 2020 - December 31, 2021

Created positive work environment; displayed merchandise to drive sales; collaborated with management to improve operations; up-sell opportunities; trained staff on sales strategies.

Shift Manager / 2IC at Europe Cars Ltd

January 1, 2019 - December 31, 2020

Dealt with customer inquiries about vehicle availability and pricing; completed paperwork; managed shift staff and assignments; improved operations and productivity through staff training.