Lorin Cerina

Available to hire

I am an experienced Content Development CRM Specialist with a strong background in email marketing, hybrid hand coding of emails, and executing complex marketing campaigns involving email, push notifications, and SMS.

About

I am an experienced Content Development CRM Specialist with a strong background in email marketing, hybrid hand coding of emails, and executing complex marketing campaigns involving email, push notifications, and SMS. I thrive in fast-paced team environments but also work independently, bringing a self-driven problem-solving attitude and excellent relationship building skills. I remain calm under pressure, efficiently manage multiple projects, and am always eager to learn new skills.

My expertise includes collaboration with design teams to deliver visually appealing email templates that boost engagement and conversions, mentoring developers and designers for email-specific requirements, and maintaining GDPR compliance. With solid experience in email campaign setups, A/B testing, segmentation, and use of tools like HubSpot, Optimove, and Sendinblue, I bring a comprehensive approach to CRM and digital marketing challenges.

  • 8 years' experience
  • Joined September 2025

Industry experience

  • Gaming
  • Media & Entertainment
  • Professional Services
  • Financial Services
  • Retail
  • Software & Internet

Work experience· 8 roles

Email Developer | Designer · Super Sport, CroatiaJan 2021 – Sep 2025 · 4 yrs 9 mos

Designed weekly sport magazine layouts, including VBA macros for Excel to deliver statistics and tables, contributing to a 45% increase in customer growth. Created logo and branding materials, promotional print and web materials aligning with company objectives. Developed hand coded HTML emails optimized for multiple clients including Outlook and Dark mode, created animated gifs, and troubleshot technical issues with Optimove. Managed GDPR compliance and worked as KYC and AML officer.

Content Development CRM Specialist · Super Sport, CroatiaJan 2021 – Present · 5 yrs 11 mos

Supported CRM Manager in planning and executing daily marketing campaigns including email, push notifications, and SMS. Collaborated with design team to create engaging email templates resulting in increases in engagement, conversions, and revenue. Responsible for hybrid coding of emails, testing for device consistency including Dark Mode, A/B testing subject lines and content, campaign setup with dynamic content, and segmentation using collected data. Coordinated with IT teams and Optimove service providers and mentored front end developers and graphic designers on email specific coding and visuals.

Email Developer | Designer · Super Sport, CroatiaJan 2021 – Sep 2025 · 4 yrs 9 mos

Designed weekly sport magazine layouts including writing VBA macros for Excel statistics and results, contributing to a 45% customer growth. Created branding and logo for SuperSport. Developed promotional materials for print, web, and billboards aligned with company goals. Crafted HTML email campaigns using Figma, Affinity Designer, and Photoshop. Hand-coded emails with HTML, CSS, and VML to support Outlook and Dark mode, prepared visuals and animated gifs, and conducted testing with Email on Acid. Troubleshot technical issues collaborating with Optimove service providers. Ensured compliance with GDPR and contributed to KYC and AML functions from 2018-2019.

Content Development CRM Specialist · Super Sport, CroatiaJan 2021 – Present · 5 yrs 11 mos
Content Development CRM Specialist · Super SportJan 2020 – Present · 6 yrs 11 mos
Email Developer | Designer upon request · Super SportDec 2019 – Sep 2025 · 5 yrs 10 mos
Graphic Designer | DTP · FreelanceJan 2018 – Sep 2025 · 7 yrs 9 mos
Graphic Designer | DTP · FreelanceJan 2018 – Sep 2025 · 7 yrs 9 mos

Education

MM, MA · Otis & Parsons School of Design, Los Angeles, CA2030 – 2025
MM, MA · Otis & Parsons School of Design, Los Angeles, CA2030 – 2025
MM, MA · Otis & Parsons School of Design, Los Angeles, CA2030 – 2025

Certifications and awards· 35

Online Casino Management2030 – 2025
CRM – Customer Relationship Management2030 – 2025
SLOT GAMES 20252030 – 2025
Litmus Foundation Certification2030 – 2025

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