Hi, I'm Samantha Lawrence, a third-year Illustration student at Falmouth University with more than seven years of experience as a glass artist. I also have experience as a part-time shop manager where I've developed strong customer service skills. I enjoy combining my artistic skills with practical business experience to create beautiful and functional designs. I love working on creative projects such as digital illustrations, branding, and packaging designs. Whether it’s designing flyers, posters, or unique glass artworks, I am passionate about bringing ideas to life in a visually impactful way.…

Samantha Lawrence

Hi, I'm Samantha Lawrence, a third-year Illustration student at Falmouth University with more than seven years of experience as a glass artist. I also have experience as a part-time shop manager where I've developed strong customer service skills. I enjoy combining my artistic skills with practical business experience to create beautiful and functional designs. I love working on creative projects such as digital illustrations, branding, and packaging designs. Whether it’s designing flyers, posters, or unique glass artworks, I am passionate about bringing ideas to life in a visually impactful way.…

Available to hire

Hi, I’m Samantha Lawrence, a third-year Illustration student at Falmouth University with more than seven years of experience as a glass artist. I also have experience as a part-time shop manager where I’ve developed strong customer service skills. I enjoy combining my artistic skills with practical business experience to create beautiful and functional designs.

I love working on creative projects such as digital illustrations, branding, and packaging designs. Whether it’s designing flyers, posters, or unique glass artworks, I am passionate about bringing ideas to life in a visually impactful way.

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Work Experience

Pottery cafe manager at Made at Nest (FROME)
June 1, 2022 - Present
Manage the pottery cafe by teaching pottery painting techniques, providing customer service, window dressing, designing social media posts, Instagram photography, branding and packaging design. Responsible for training staff, managing events, bookings, enquiries, and sales. Trained as a barista.
Customer correspondence temp at Wessex Water
April 30, 2020 - July 9, 2025
Covered the main customer telephone helpline, handled customer service duties including actioning jobs, complaints handling, refunds and compensation, using maps to locate jobs, and working in the main customer service floor in a fast-paced environment.
Glass Artist at www.glassstarr.com
December 31, 2023 - July 9, 2025
Owner of an online Etsy shop. Created hundreds of commissions of fused glass ornaments with regular worldwide shipping. Provided customer service for the shop.
Pottery cafe manager at Made at Nest (FROME)
June 1, 2022 - Present
Managing a pottery cafe including teaching pottery painting techniques, customer service, window dressing, designing social media posts, Instagram photography, branding and packaging design, training staff, managing events, handling bookings, enquiries and sales, and barista duties.
Customer correspondence temp at Wessex Water
April 30, 2020 - July 9, 2025
Covered the main customer telephone helpline, responsible for customer service, actioning jobs, handling complaints, processing refunds and compensation, using maps to locate jobs, and working in a fast-paced customer service floor environment.
Glass Artist at Glass Starr
December 31, 2023 - July 9, 2025
Owner of an online Etsy shop specializing in fused glass ornaments. Handled hundreds of commissions, customer service, and worldwide shipping regularly.
Pottery cafe manager at Made at Nest (FROME)
June 1, 2022 - Present
Managed the pottery cafe including teaching pottery painting techniques, customer service, window dressing, designing social media posts, Instagram photography, branding and packaging design, training staff, events management, managing bookings, enquiries, and sales. Barista trained.
Customer correspondence temp at Wessex Water
April 30, 2020 - July 10, 2025
Covered the main customer telephone helpline for a 4 month contract. Responsibilities included customer service, actioning jobs, complaints handling, processing refunds and compensation, using maps to locate jobs, and working in a fast-paced customer service floor environment.
Glass Artist at www.glassstarr.com
December 31, 2023 - July 10, 2025
Owner of an online Etsy shop making fused glass ornaments with hundreds of commissions. Responsible for customer service, shipping worldwide, and production of high-quality fused glass art.
Pottery cafe manager at Made at Nest (FROME)
June 1, 2022 - Present
Managed the pottery cafe by teaching pottery painting techniques, delivering customer service, window dressing, designing social media posts, Instagram photography, branding and packaging design. Responsible for training staff, managing events, handling bookings, enquiries and sales, and barista duties.
Customer correspondence temp at Wessex Water
April 30, 2020 - July 10, 2025
Covered the main customer telephone helpline, providing customer service by actioning jobs, handling complaints, refunds and compensation, using maps to locate jobs, and working in a fast-paced customer service floor environment.
Glass Artist at www.glassstarr.com
December 31, 2023 - July 10, 2025
Owner of an online Etsy shop creating fused glass ornaments, completing hundreds of commissioned works, managing customer service, and handling worldwide shipping.

Education

HNC at Surrey institute of art and design
January 1, 2000 - December 31, 2001
BTEC at Wimbledon school of Art
January 1, 1999 - December 31, 1999
HNC at Surrey institute of art and design
January 1, 2000 - December 31, 2001
BTEC at Wimbledon school of Art
January 1, 1999 - December 31, 1999
HNC at Surrey Institute of Art and Design
January 1, 2001 - December 31, 2001
BTEC at Wimbledon School of Art
January 1, 1999 - December 31, 1999
HNC at Surrey institute of art and design
January 1, 1999 - December 31, 2001
BTEC at Wimbledon school of Art
January 1, 1999 - December 31, 1999

Qualifications

Master chef professionals contestant
January 1, 2014 - December 31, 2014
Student union year representative BA illustration online
January 1, 2022 - December 31, 2023
Master chef professionals
January 1, 2014 - December 31, 2014
Master chef professionals contestant
January 1, 2014 - December 31, 2014
Master chef professionals
January 1, 2014 - December 31, 2014
Student union year representative BA illustration online
January 1, 2022 - December 31, 2023

Industry Experience

Retail, Education, Consumer Goods, Media & Entertainment, Professional Services, Travel & Hospitality