Available to hire
I have a background in web development, graphic design, and business analysis, which gives me a unique blend of analytical thinking and creative problem-solving skills. I am passionate about crafting user-oriented digital experiences that not only please the eye but also meet user needs effectively and smoothly.
I am open to all kinds of clients and am continually participating in open source projects and learning new skills.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Work Experience
Analyst (Account Management Team) at Fidelity Investments
February 28, 2025 - July 22, 2025Opened and closed financial accounts using Green Meadows and Shadow. Performed account onboarding processes such as data entry, user entitlements entry, and document reviews. Created flowcharts to delegate work responsibilities and streamline cross-team procedures.
Senior Business Analyst (Product Delivery Team) at Fidelity Investments
May 31, 2024 - July 22, 2025Launched manual Excel file uploads to Jira to initiate Business Acceptance Testing efforts. Supervised and compartmentalized the Jira queue documenting technical errors. Led meetings and communications to delegate work, establish timelines, and evaluate progress, improving team deadline efficiency by 20%.
Creative Services Professional at Boston University, Metropolitan College
April 30, 2019 - July 22, 2025Generated responsive email campaigns through Mailchimp for thousands of subscribers. Updated the multimedia website daily with embedded visuals, widgets, maps, and articles. Managed and exported data on the email subscriber database.
Web & Graphic Designer at National Association of Social Workers - Massachusetts Chapter
July 31, 2017 - July 22, 2025Designed and edited the monthly newsletter, FOCUS, by delegating content and illustrating graphic ads. Produced daily web content and revised rotating ads and announcements on the homepage. Managed event registrations online.
Analyst (Account Management Team) at Fidelity Investments
February 28, 2025 - July 22, 2025Opened and closed financial accounts through Green Meadows and Shadow. Performed account onboarding processes such as data entry, user entitlements entry, and document reviews using Green Meadows, Shadow, UAT, and SIT. Illustrated flowcharts to delegate work responsibilities and streamline cross-team procedures.
Senior Business Analyst (Product Delivery Team) at Fidelity Investments
May 31, 2024 - July 22, 2025Launched manual Excel file uploads to Jira to initiate Business Acceptance Testing efforts. Supervised and compartmentalized Jira queue meant to document technical errors. Led meetings and communications with the team to delegate work, establish timelines, and evaluate progress metrics within Business Acceptance Testing efforts that improved team deadline efficiency by 20 percent.
Creative Services Professional at Boston University, Metropolitan College
April 30, 2019 - July 22, 2025Generated responsive email campaigns through Mailchimp for thousands of subscribers. Updated the multimedia website daily with embedded visuals, widgets, maps, and articles. Managed and exported data on the email subscriber database using Mailchimp.
Web & Graphic Designer at National Association of Social Workers - Massachusetts Chapter
July 31, 2017 - July 22, 2025Designed and edited monthly newsletter, FOCUS, by delegating content and illustrating graphic ads. Produced web content daily and revised rotating panel of ads and announcements on the home page. Posted and managed registration for events online.
Account Analyst (Account Management Team) at Fidelity Investments
February 1, 2025 - October 13, 2025Executed openings and closures of dozens of financial accounts daily through Green Meadows and Shadow to uphold regulatory compliance. Performed account onboarding workflows and documented review protocols within Green Meadows and Shadow to maintain security and data integrity. Reviewed DataDog logs daily to identify database errors and support ongoing server reliability through systematic tracking. Illustrated organizational flow charts to delegate responsibilities and streamline cross-team processes.
Senior Business Analyst (Product Delivery Team) at Fidelity Investments
May 1, 2024 - October 13, 2025Configured manual data transfer from Excel to Jira, initiating Business Acceptance Testing efforts and outlining cyclical assignments. Supervised and organized the Jira queue, mitigating documentation of technical errors and systemic changes while decluttering the queue by over 60% of the original size. Coordinated cross-functional meetings and one-on-one communications on Business Acceptance Testing efforts, tracked project timelines, implemented progress metrics, and improved team deadline efficiency by 20%. Performed routine manual testing of the digital asset trading platform to troubleshoot errors and inform brainstorming of new solutions and features.
Creative Services Professional at Boston University, Metropolitan College
April 1, 2019 - October 13, 2025Generated email campaigns through Mailchimp for thousands of subscribers, utilizing segmentation techniques and responsive layouts. Integrated embedded visuals, interactive widgets, maps, and diverse articles on a daily-updated multimedia website. Extracted and managed email analytics reports within Mailchimp, aiding the optimization of campaign strategies and content engagement.
Web & Graphic Designer at National Association of Social Workers - Massachusetts Chapter
July 1, 2017 - October 13, 2025Designed and edited monthly newsletter, FOCUS, for the 120,000-member organization by illustrating graphic ads, delegating content, and coordinating deliverables from colleagues and members. Produced multimedia web content daily and refreshed rotating panels of graphic ads and announcements on the home page. Used CMS tools to implement and manage online event registrations, refining user experience and streaming backend processes.
Education
B.A. at Boston University, College of Communication
January 1, 2015 - December 31, 2019B.A. at Boston University, College of Communication
January 1, 2015 - December 31, 2018B.A. in Mass Communications, Minor in Art History at Boston University, College of Communications
January 11, 2030 - October 13, 2025Immersive remote 8-week course on design principles, AI integration, content creation, and branding at Creative Skills Academy (Remote)
January 1, 2025 - October 13, 2025Qualifications
Creative Skills Academy - Immersive Course
January 11, 2030 - July 22, 2025Creative Skills Academy - Immersive Course
January 1, 2023 - February 28, 2023Industry Experience
Financial Services, Education, Non-Profit Organization, Software & Internet, Professional Services, Media & Entertainment
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