Problems with Creative Freelancers? Twine Solves Common Issues

Hiring creative freelancers is a fantastic way to generate content and grow your business – and companies are realising it. But hiring freelancers you don’t know is a scary prospect. You’re constantly hearing about problems with creative freelancers. From nightmarish tales of woe on Fiverr, to freelancers who are simply low quality and unreliable, the perils seem endless. What’s more, it’s been shown that 16% of companies don’t trust the freelancers they hire. How are you supposed to manage someone you don’t know, and make sure you have full control of the working relationship?

It doesn’t have to be this difficult. With Twine, you’re not left floundering around in the dark. All those problems with creative freelancers will seem like a distant memory. We help you manage your project from start to finish, and keep you secure. And what’s more, we’ve got a stringent quality guarantee. Ready to find out more? Then read on.

What are the most common problems with creative freelancers?

Problem #1: Relationship management

Managing a project with a stranger is a daunting prospect at best, and there are lots of ways it can go wrong. What’s to stop your freelancer going off the grid altogether? What’s your recourse if they stop replying to emails? Trust and reliability are some of the biggest problems with creative freelancers you don’t know.

Twine lays this fear to rest with our full suite of relationship management tools:

  • Manage your briefs

A screenshot of Twine's 'manage briefs' page, showing the steps you need to follow during your project - one example of how we solve problems with creative freelancers.
Twine’s ‘Manage Briefs’ page gives you all the information you need to solve problems with creative freelancers in one place.

Managing your briefs couldn’t be simpler. Our manage briefs page allows you to manage your projects from start to finish in one easy place. On this page you’ll be able to see your pitches, accept and decline creatives, manage payment, and upload files. Plus, we’ve got a handy banner that’ll guide you through your project. You’ll never be left at a loss about what to do next.

  • Messages

Our message system lets you send unlimited messages to creatives who pitch on your project. You can get to know them before you hire them, and once you have, messages are the safest way to communicate with your freelancer. It leaves you with a clear paper trail – if something goes wrong, we’ll be able to see what’s been going on and intervene. You’ve got backup if you have problems with creative freelancers on Twine.

  • File upload

Files too big for email? That’s not a problem, as Twine has an inbuilt file upload system. As well as using this to send over final files, you are free to use this system for reference files and drafts. This helps you to develop the project in real time, and makes updating you on where your project is at a piece of cake for your creative.

>> Learn more about our relationship management tools.


Problem #2: Quality

Quality’s a major concern for anyone hiring freelancers. If you’re gonna shell out a load of cash, it’s got to be worth it right?

You want someone who’ll deliver what they said, when they said they’d do it.

But how can you ensure that you find top quality freelancers and don’t end up with your latest project in smoking ruins?

Look no further than Twine. We refuse to sacrifice quality for price.

  • Portfolios

Sick of freelancers being a bit evasive about their past work?

Twine allows creatives to showcase all their work online in a professional portfolio. This means you can quickly gauge the quality of their work. What’s more, it’s not limited by media type. Creatives can upload all audio-visual content, meaning that you get a comprehensive view of their past work. If they’re an animator and an illustrator, you won’t have to visit different platforms to see the full range of their work. How convenient’s that?!

Our credits system lets you see who they’ve worked with in the past. So if you’re in the market for a team of freelancers, it’s easy to find some who have worked together well before.

GIF showing Twine portfolio: one way we ensure quality remains high for people hiring on Twine.

  • Vetted pitches

Other freelance marketplaces can quickly get overwhelming, simply due to the number of pitches you’ll receive for one project. Siphoning through unsuitable pitches can be at best tedious and at worst soul destroying.

We save you this job. We personally vet every single pitch before it’s sent to you. This means you’ll only receive high quality pitches that are tailored to your project. You won’t be looking at empty portfolios, or having to decline pitches with no information in them. Instead, you’ll receive pitches that have been carefully curated for you. It saves you an extra job and makes the whole process smoother.

  • Ratings

After a completed project, we ask both the buyer and the freelancer to rate each other out of five stars. So, you’ll be able to see whether or not a potential freelancer has delivered quality results in the past. You’ll know that Twine freelancers don’t just talk a good game.

Screenshot of ratings system on Twine, showing a user with 5 stars. One problem with creative freelancers is quality; ratings let you see that a creative has made quality work before.

  • Testimonials

And if a freelancer hasn’t done any work on Twine before? Don’t worry, we’ve thought of them too. As well as ratings, freelancers can ask past clients to leave a testimonial on their portfolio, even if the project was done outside of Twine. So you don’t just have to rely on the stars alone – testimonials give you more detailed reviews of the freelancer’s past work.

>> Want to learn more? Read a full breakdown of how we make sure we maintain our high standards of quality. 

Problem #3: Safety and the end product

And now on to the bit you really care about: the end product. How do we make sure you’re happy with the result and that your freelancer doesn’t just run off with the money? We’ve got the following safeguards in place:

  • Secure escrow payment system

When the work is complete, you can send payment from Paypal with the click of a button. Twine will keep your payment safe until your creative uploads the final project files to our private, secure uploader for you to download. Then we’ll release the payment to your creative. That way you can avoid freelancers taking payment before you receive the final work. And, like with messages, there’s an easy to follow paper trail!

  • Money back guarantee

We really trust our freelancers, and think you should too. So with that in mind, if we let you down and you’re not happy with the end result, we offer a money back guarantee. Just drop us a message, and we’ll do our best to solve your problem!

Illustration of money and coins - Twine offers a money-back guarantee to ensure total satisfaction with your freelance project.

>> Read more about how we ensure a high quality end result.



Becca is the Marketing Executive at Twine. She loves literature, music, film and make-up. She spends a lot of time complaining about the mismatched angles of her winged eyeliner and stalking drag queens on Instagram. Otherwise, she’s helping Joe by writing blog posts and keeping Twine’s social media running.